About Keppa

Born in Phoenix.
Made for the businesses that run it.

I know what these businesses mean to this city. Technology is moving fast. Most owners do not need more tools. They need a local operator who can make the right ones work inside a real shop. That is what I have done my entire career. Keppa brings that support home, for HVAC and plumbing teams across the Valley.

What I actually did for 11 years

My work has always been the same: taking new technology and making it work inside real operations. Not the idea of it. The day-to-day reality of it, inside real workflows, with real people.

Before Keppa, I spent 11 years at Amazon across logistics, delivery, grocery operations, and retail advertising. The title changed. The job did not.

Whenever a new system rolled out, someone had to make it work in the real world. With busy teams, messy edge cases, and no patience for "read the help article." That was me.

I have seen what happens when automation gets installed without respecting the workflow. Confusion. Friction. Then it gets turned off. The technology is rarely the problem. The handoff is.

I help real teams adopt better systems without breaking how they already operate. That is what Keppa is.

Why home services. Why now.

Home services stood out immediately. High call volume. Heat-driven spikes. After-hours emergencies. Owners who are elite at the trade and stretched thin everywhere else.

In Arizona, if you do not answer fast, the caller moves on. Whoever answers first usually wins the job. I have been on the customer side of that more times than I can count, trying to reach someone on a Friday evening when the AC stops working.

Most tools get sold and handed off. We stay accountable after go-live. We tune the system around your workflow so it supports your team instead of fighting it.

The team

We are a two-person family operation. That is intentional. Every client we take on, we take on knowing we are responsible for the outcome.

Mike Moore

Founder

Strategy, onboarding, and client relationships. I learn how your shop actually runs, then configure Keppa to match it. No generic setup. No "good luck."

Beeh Moore

Operations and QA Lead

Reliability after go-live. Beeh manages agent configuration, stress-tests edge cases, and runs ongoing QA so issues get caught before your customers feel them.

What you can expect from us

We are not a platform. We are two people in Phoenix who chose this market, chose this industry, and chose to stay accountable after go-live. Every client we take on, we take on knowing we are responsible for what happens next. We do not hand you a tool and disappear. We watch what happens, tune what needs tuning, and grow with your business over time.

If calls are not transferring, scheduling is off, or anything breaks, you do not submit a ticket. You call us directly.