SMS Policy & Consent Script | Keppa

SMS Policy & Consent Script

Last Updated: March 11, 2026

About This Service

This SMS Policy applies to messages sent by Saka One Enterprises, Inc., operating under the trade name Keppa, on behalf of local service businesses using the Keppa platform. Keppa provides AI-powered call intake, appointment scheduling, and service notification systems for local service providers in Maricopa County, Arizona.

Contact: [email protected] | Phone: 480-742-3987

How You Opt In

Customers opt in to receive SMS messages verbally during a phone call with our AI scheduling assistant, Riley. Consent is obtained before any SMS messages are sent. The exact verbal script used to obtain consent is shown below.

No SMS messages are sent to customers who have not provided explicit consent. We do not send marketing messages, cold outreach, or promotional content to any contact.

Verbal Consent Script

The following is the exact script read by our AI scheduling assistant during the call to obtain SMS consent before ending the interaction:

Script read by Riley (AI agent) during call:

"Before we wrap up — we'd like to send you a confirmation text with your appointment details and any service updates. Do you consent to receive SMS messages from Keppa regarding your service request? Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance."

Consent is recorded as part of the call log. A contact is only marked as SMS-eligible after verbally confirming consent during the call. This record is retained in our CRM system (GoHighLevel) and is available upon request.

Types of Messages We Send

After obtaining consent, customers may receive the following types of SMS messages:

  • Appointment confirmations and reminders
  • Technician arrival window updates
  • Missed call follow-ups and callback notifications
  • Emergency service status updates
  • Service completion notifications

We do not send promotional, marketing, or cold outreach messages. All messages are directly related to the service request initiated by the customer.

Message Frequency

Message frequency varies based on your service appointment and any active service requests. Typically, customers receive 1–3 messages per service interaction. Message and data rates may apply.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. To re-enable messages, reply START at any time.

For help, reply HELP to any message or contact us at [email protected].

Privacy & Data Use

Saka One Enterprises, Inc. respects your privacy. Information collected during phone calls and service interactions is used solely to facilitate the requested service. We do not sell, rent, or share your personal information or phone number with third parties for marketing purposes.

For full details on how we collect, use, and protect your information, please review our Privacy Policy.

Compliance

This SMS program complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable carrier guidelines. All opt-in records are retained and available for audit upon request.

For questions about this policy, contact us at [email protected] or call 480-742-3987.

Saka One Enterprises, Inc. | Trade name: Keppa
Serving Maricopa County, Arizona
keppasystems.com | Privacy Policy | Terms of Service

Trade name of Saka One Enterprises, Inc.

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