We Handle the Calls.
You Run the Business.
From lead leak to full coverage in two weeks. No extra work for your team.
Most automation fails because it gets dropped on top of a workflow that was never mapped. We start by understanding how your business actually runs. Then our team installs a coverage layer that protects every inbound call. We are the humans supervising it. You don't review recordings. You don't retrain AI. That's our job.
Your Digital Dispatcher in Action
Service owners know routing logic. Here is exactly what happens between your phone ringing and a job landing on your calendar.
The Inbound Call
A homeowner calls your shop. Your team is on another line, on a job, or it is 9pm on Friday. The call comes in.
The Keppa Layer
Human-Supervised AI answers the call, qualifies the job type, captures all details, and determines the correct next step based on your approved routing rules.
Escalate to On-Call Tech
System-down, no heat, no AC in July. Keppa identifies the urgency and routes immediately to your on-call contact via your approved escalation path.
Book Into Your Software
Non-emergency jobs are qualified, captured, and booked directly into your scheduling system aligned to your service zones and dispatcher rules.
What We Handle. What You Do.
Clear responsibilities from day one, so there are no surprises on your end.
We own this.
- Answer every inbound call when your team can't reach the phone
- Emergency triage and escalation: we know when it's urgent and who to contact
- Missed-call SMS recovery, firing within seconds. No staff action required
- Review request automation after completed jobs
- Call recording review and quality checks: our team does this, not yours
- AI performance monitoring and ongoing prompt tuning
- Monthly reporting in plain English. No new dashboards to learn
- System updates as your business changes
This is all we ask.
- Join a one-hour onboarding call to walk us through how your business runs
- Review and approve the escalation rules we draft for your operation
- Receive warm handoffs when a call genuinely needs your attention
- Keep running your business the same way you always have
The Keppa Safety Net
Pure automation is a risk to your reputation. That is why every call outcome is reviewed by our team.
We monitor the AI for accuracy, verify that emergencies were routed correctly, and tune the system daily. You get the speed of a robot with the judgment of a professional. We catch the errors so your customers never see them.
Every Call Outcome Reviewed
Our team listens and reviews outcomes to catch errors before they affect your customers or your reputation.
Emergency Routing Verified
We confirm that every emergency was escalated correctly. No high-urgency call slips through or gets misrouted.
Daily System Tuning
We adjust prompts, routing logic, and intake rules as your call patterns evolve. The system gets sharper over time without any effort from your team.
Plain-English Monthly Report
You get a clear summary every month: calls captured, emergencies routed, appointments booked. No new dashboards. Just results.
After-Hours Calls
Keppa answers, qualifies, and logs every call after your office closes. You wake up to a clean summary, not a voicemail queue.
Peak-Time Overflow
When the Valley hits peak season and your team is at capacity, Keppa steps in. No lead slips through during your busiest hours.
Ready to Stop Losing Jobs to Missed Calls?
We start with a free audit of your current call coverage. No commitment. Just a clear picture of what you're losing and how to stop it.
Trade name of Saka One Enterprises, Inc.
Built for local shops.
Backed by locals.
480-742-3987
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