Saka One Enterprises, Inc., doing business as Keppa ("Keppa," "we," "us," or "our"), operates the website www.keppasystems.com and provides AI-powered call handling, scheduling, and intake coverage services for service-based businesses ("Services"). This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, use our Services, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, business name, and business address provided when you contact us, request a Lead Leak Audit, submit a form on our website, or engage with our Services.

Call and Communication Data: Call recordings, call logs, voicemail transcripts, SMS message content, and metadata related to calls handled through the Keppa system on behalf of our business clients.

Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

Device Information: Device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services, including AI-powered call answering, appointment scheduling, call routing, and missed-call recovery for our business clients.

To send service-related SMS messages, including appointment confirmations, dispatch updates, emergency notifications, missed-call follow-ups, and scheduling communications.

To communicate with you about your account, respond to inquiries, and provide customer support.

To conduct Lead Leak Audits and provide diagnostic reports to prospective clients.

To improve and optimize our website and Services.

To comply with legal obligations and enforce our Terms of Service.

3. SMS/MMS Messaging

When you or your customers interact with our Services, we may send and receive SMS/MMS messages for service-related purposes, including but not limited to: appointment confirmations, dispatch updates, emergency notifications, missed-call follow-ups, and scheduling communications.

We do not use SMS/MMS messaging for marketing or promotional purposes unless you have separately and explicitly opted in to receive such communications.

Important: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/MMS messaging programs to any third party for the purpose of initiating or enabling marketing or promotional messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on service activity. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

For questions about our SMS practices, contact us at [email protected] or 480-742-3987.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

With Our Business Clients: When we provide call handling and intake services on behalf of an HVAC or other service business, we share call details, appointment information, and customer contact data with that business as necessary to fulfill the service.

With Service Providers: We may share information with third-party vendors who assist us in operating our Services, such as cloud hosting, telephony infrastructure, and scheduling platforms. These providers are contractually obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.

For Legal Purposes: We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Keppa, our clients, or the public.

We do not share, sell, rent, or trade personal information, phone numbers, or opt-in consent data with any third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and communication logs are retained in accordance with applicable regulations and our business clients' requirements. You may request deletion of your personal information by contacting us at [email protected].

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at [email protected].

You may opt out of SMS communications at any time by replying STOP to any message we send. You may also contact us directly to update your communication preferences.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Saka One Enterprises, Inc. d/b/a Keppa

Email: [email protected]

Phone: 480-742-3987

Website: www.keppasystems.com