TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://www.keppasystems.com (the “Site”) and any services provided by Saka One Enterprises, Inc (“Company,” “we,” “us,” or “our”) through the Site or otherwise (collectively, the “Services”). By accessing the Site or using the Services, you agree to these Terms. If you do not agree, do not use the Site or Services.

1) WHO WE ARE

Saka One Enterprises, Inc is an Arizona-based business that provides operational support services, including AI-enabled customer communication workflows, call handling, appointment coordination, and related consulting and implementation services. References to “Keppa Systems” may refer to a trade name or service offering of Saka One Enterprises, Inc.

2) ELIGIBILITY

You must be at least 18 years old to use the Site or Services. By using the Site or Services, you represent that you are legally able to enter into a binding agreement.

3) SERVICES; NO PROFESSIONAL ADVICE

We provide business services and tools intended to support operational workflows. We are not a law firm, accounting firm, insurance provider, or licensed HVAC contractor, and we do not provide legal, tax, financial, or technical trade advice. Any information provided is for general informational purposes and is not a substitute for professional advice from a qualified provider.

4) CLIENT RESPONSIBILITIES

You agree to:

- Provide accurate information necessary to deliver the Services.

- Maintain any required licenses, permits, and insurance for your business.

- Use the Services in compliance with applicable laws, regulations, and carrier policies (including SMS and telephony rules).

- Review and approve any customer-facing messaging or scripts before use in production.

You are solely responsible for how your business uses the outputs, recommendations, scripts, automations, and configurations we provide.

5) THIRD-PARTY PLATFORMS AND INTEGRATIONS

The Services may integrate with third-party platforms (including but not limited to CRM systems, telephony providers, messaging carriers, and calendar tools). Third-party services are governed by their own terms and privacy practices. We do not control, endorse, or assume responsibility for third-party platforms, outages, carrier filtering, delivery failures, changes to APIs, or any third-party decisions.

6) AVAILABILITY; NO GUARANTEE

We may modify, suspend, or discontinue any portion of the Site or Services at any time. We do not guarantee uninterrupted availability, specific performance outcomes, revenue increases, lead conversion, message delivery rates, or carrier approval for any messaging registrations. Results depend on many factors outside our control.

7) FEES; PAYMENTS; REFUNDS

Fees, deliverables, and timelines may be provided in a separate proposal, statement of work, invoice, or written agreement. Unless otherwise stated in writing:

- All fees are due upon receipt of invoice.

- Late payments may result in paused work and/or suspension of Services.

- Refunds, if any, are at Company’s discretion and depend on work already performed and third-party costs incurred (including non-refundable platform, carrier, and number fees).

8) CANCELLATION AND TERMINATION

You may request cancellation of ongoing Services at any time by written notice. If you cancel:

- You remain responsible for fees incurred through the effective cancellation date.

- Third-party subscriptions, numbers, and usage fees may continue until you cancel them directly or as otherwise agreed in writing.

We may suspend or terminate Services if you breach these Terms, misuse the Services, or engage in unlawful or prohibited conduct.

9) INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, we retain all rights to our methodologies, templates, frameworks, and pre-existing materials. Upon full payment, you receive a limited, non-exclusive, non-transferable license to use deliverables created specifically for you for your internal business purposes. You may not resell, sublicense, or distribute our deliverables as a standalone product without written permission.

10) CONFIDENTIALITY

We may exchange confidential information during the course of providing Services. Each party agrees to use reasonable care to protect the other party’s confidential information and to use it only for purposes of providing or receiving the Services. This does not apply to information that is publicly available through no fault of the receiving party.

11) ACCEPTABLE USE

You agree not to use the Site or Services to:

- Send spam, unsolicited marketing, or messages to purchased/rented lists.

- Violate telemarketing, texting, or privacy laws, including TCPA and carrier policies.

- Transmit harmful code or attempt to gain unauthorized access to any systems.

- Engage in fraudulent, deceptive, or abusive conduct.

We may suspend Services if we reasonably believe your use creates compliance risk.

12) SMS AND MESSAGING TERMS

If you opt in to receive SMS messages from us (for example, service-related updates, scheduling, confirmations, or support communications):

- Message frequency varies.

- Msg and data rates may apply.

- You can opt out at any time by replying STOP.

- For assistance, reply HELP.

- Consent is not a condition of purchase.

We may use third-party messaging providers and carriers may filter or block messages at their discretion.

13) CALL RECORDING

Calls may be recorded for quality assurance, training, and documentation where permitted by law. By communicating with us by phone, you consent to such recording where lawful. You are responsible for compliance with any notice or consent requirements applicable to your business and jurisdiction.

14) LIMITATION OF LIABILITY

To the maximum extent permitted by law:

- We will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or goodwill, even if advised of the possibility.

- Our total liability for any claim arising out of or relating to the Site or Services will not exceed the amounts you paid to us for the Services giving rise to the claim in the three (3) months preceding the event giving rise to liability.

Some jurisdictions do not allow certain limitations; in that case, limitations apply to the fullest extent permitted by law.

15) INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

- Your use of the Site or Services;

- Your business operations, customer communications, or messaging practices;

- Your violation of these Terms or any applicable law.

16) GOVERNING LAW; DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any dispute arising out of these Terms or the Services will be brought in the state or federal courts located in Maricopa County, Arizona, and you consent to the jurisdiction of such courts.

17) CHANGES TO THESE TERMS

We may update these Terms from time to time. The “Last Updated” date will reflect the most recent revision. Your continued use of the Site or Services after changes become effective constitutes acceptance of the updated Terms.

18) CONTACT

Questions about these Terms can be sent to:

Saka One Enterprises, Inc

Email: [email protected]